Frequently Asked Questions
Why should I be a member?
I forgot my password, what should I do?
Can I shop without a member?
Does your price include VAT?
What payment methods can I use?
how can I shop at Vakzalli.com?
Can I add products to the order I created?
What should I pay attention to when ordering?
The page is giving an error when ordering, what should I do?
My order was not made but payment was received. What should I do?
Can I have my evening dresses and wedding dresses purchased from Vagzalli.com in your stores?
Are they being charged to the credit card?
How will I make the payment? What are my payment options?
With which cargo company will my purchase be sent?
What happens if the cargo company does not reach me?
What should I do when receiving the product from the cargo?
Will I pay the shipping fee when I receive the product I purchased?
The products in my order are missing, what should I do?
My product was damaged during delivery, what should I do?
How long is the delivery time?
Do you deliver anywhere in Turkey?
What are the Product Delivery Conditions?
When will the return of my approved products reach my bank account/credit card?
How can I reach the shipping company, how can I return my product?
How can I return the defective product?
The products/products in my order are wrong. What should I do?
Can I cancel my order?
Legal person returns
I want to return the product delivered from the supplier company, what should I do?
How will I follow the process after I ship the product?
Will I pay shipping when I return my product?
Can I get my return on the purchase to a different bank account/credit card than the one I used to purchase the product?
The new product I bought is defective, what should I do?
Is my personal information safe?
is it safe to shop at Vagzalli.com?