Can I cancel my order?

If your order is not shipped, you can send your request to our info@vagzalli.com email account for order cancellation or product replacement.

Once your order cancellation request has been approved, the payment of your order will be returned to your credit card again if it has been received from your credit card. Refunds vary depending on bank internal processes and delays can be experienced. We ask you to follow these cases through your bank. In addition, the refund of installment payments is made in installments due to bank processes.

I want to return/change my product, what are the terms of return/exchange?

You can send your return/exchange request for your purchased product within 30 days from the day you received it from the cargo by email to our info@vagzalli.com email account. With Aras Cargo, you can make your product returns without paying any “cargo price” to the following return address.

Promotional and campaign products that are given as gifts for the product you will return must be returned simultaneously.

What is your return address?

BUYER: Müjgan SHAHVERDIYEV

ADDRESS: Hürriyet Mah. Eski Edirne Asfaltı Cd. No:182/1C Gaziosmanpaşa / İSTANBUL 

Return/Exchange Conditions:

• Refunds must be made in absolute form with the original box/packaging and invoice.
• If the product protection tape attached to the wedding dress and evening dresses is removed and damaged, your return will not be accepted.
• All standard accessories are undamaged and must be shipped with the original packages.
• Products such as underwear, corset, face mask are not accepted for return due to hygiene conditions.
• Promotional, campaigned products given gifts should also be shipped with their original packages.
• Products that are prepared in accordance with the specific wishes of the consumer or his personal needs, which are not suitable for return in nature, are in danger of rapid deterioration or are likely to pass an expiration date cannot be returned.
• With Aras Cargo, paying attention to the above-mentioned return conditions, you can send your product back to the return address mentioned above free of charge for return/exchange.

The fee belongs to the sender for returns made from other cargo companies besides Aras Cargo.

I want to return the product delivered from the supplier company, what should I do?

There are no returns and exchanges in the supplier company products sold from our site. However, if the product is defective or missing, you can send an e-mail to info@vagzalli.com to add product images and request a return or exchange.

Legal person returns:

if you have placed your order from Vakzalli.com as a legal entity and have invoice on behalf of the company, you must cut “iade invoice” for your return requests. The return invoice is deducted by the institution in which the shopping invoice is issued on behalf of it, without including the shipping cost for the purchase and forwarded to Vagzalli. Return requests that are not refunded and not delivered to Vagzalli will not be realized.

As a legal entity, the exchange or return processes of the products you have purchased from vagzalli.com are the same as for individual customers.

When will the return of my approved products reach my bank account/credit card?

Your refund fee automatically when your return request is approved;

If the payment of the shopping was made by credit card, to your credit card,

If the payment of the purchase was made by wire transfer/EFT, it will be reflected in your bank account.

In both transactions, the return fee to reach your credit card/account varies depending on the internal processes of the relevant bank and delays can be experienced. We ask you to follow these cases through your bank. In addition, the refund of installment payments is made in installments due to bank processes.

Can I get my return on the purchase to a different bank account/credit card than the one I used to purchase the product?

in case you return purchases made from Vakzalli.com, the refund fee will only be refunded to the payment method you prefer when creating the order and to the payment instrument you have used.

Will I pay shipping when I return my product?

You do not pay “cargo fee” on return transactions. Accordingly, with Aras Cargo, you can return the products you requested for return/exchange to our central warehouse return address mentioned above for free.

How can I reach the cargo company, how do I return the product?

You can pack your product and deliver it to the nearest Aras Cargo branch and you can request a courier from the call center 444 25 52.

You can get the tracking numbers of the cargoes you deliver from the branch. For the delivery by courier, you can find out your cargo tracking number the next day from the call center 444 25 52.

You can follow the delivery status of your cargo on Aras Cargo's website.

How will I follow the process after I ship the product?

After your product is received by vagzalli.com, its packaging, accessories, invoice(*) will be checked.

In case of approval of the return transaction, the cost of “ure will be refunded to you within ” 10 business days in line with your preference in the return application.

If your return is not in accordance with the return conditions, the relevant product will be sent to your address with free shipping. You can track the status of your product on the "My orders" page under "My Account.

(*) If the invoice for the product you will return is corporate, you must send it with the return invoice issued by the institution when you return it. The return invoice must be issued without including the cargo share (product unit price in the form of + VAT).

The new product I bought is defective, what should I do?

For defect problems related to your product, you can contact us within 7 business days of receiving the product. With the ‘kargo shipping code’ given to you after your application, you can return your product without paying any “cargo fee”.

After your product is delivered by vagzalli.com, its packaging and accessories are checked and sent to the inspection. Within 20 working days from receipt by the Authorized Department, in line with the inspection report by the Authorized Department, the product can be replaced with a new one of the same product, the, the price can be paid by getting a refund or it can be returned to you by performing the repair.

However, if the defect in your product is detected as “user error” (crash, drop, liquid contact, etc.); no action will be taken. Products that fall into the category of items to be broken (such as glass, mirrors) must be opened next to the cargo officer and checked. If the product is delivered damaged, it can apply for return/exchange with the amount required to be requested from the cargo company. Otherwise, a return/exchange request will not be accepted.

"I want to return my product, what are the return Terms, what products can I return?" by paying attention to the rules in the article, you can send it back to our Central Warehouse address mentioned above for free with Aras Cargo.

How do I send the defective product to vagzalli.com?

With Aras Cargo, you can return the products you requested to return/exchange to our central warehouse return address mentioned above for free.

The products/products in my order are wrong. What should I do?

If the product that is written on your invoice instead of the product you ordered is not the same as the product you have received, you can contact us within 7 days from the receipt of the product for the problems you have experienced about your product. After your application, you can send Aras Cargo back to our Central Warehouse address above for free.

After your product is delivered by vagzalli.com, its packaging and accessories are checked and processed for inspection. After the inspection, the correct product change is made and the product is sent back to your address.

"Press the “Iade et” button located on the right side of the "my orders" page. By selecting the product you want to be processed, you can press the "Submit Return Form" button by typing your reason for return on the return form page.

Shop return and exchange procedure

The products you buy from our stores are not returned and exchanged.

Shop modification procedure

You can make renovations of the evening dresses and wedding dresses you buy from our website in our stores. If the product you buy belongs to the season category, your product will be modified free of charge such as shortening and narrowing. In case of adding parts or making changes to the model, you can consult our store authority for fee information.

All the renovations of the products you buy from the online special and discount category will be made at a fee.

Return and replacement of the products are not carried out.

We ask you to make a renovation appointment at our pre-renewal stores.

Depending on the intensity of the store, a 10-day renovation period can be applied.